2012 Improving Patient Care through Innovation in Workplace Management Lecture Features Candace Bertotti, MPA, PMP
Audiologists in all practice settings must frequently resolve challenging and persistent behavioral dilemmas in the workplace. These problems might range from patients who are resistant to new technology, to staff or students whose customer service skills “need improvement,” to a peer who regularly omits important information from patient records. Influencer: How to Create Change in Your Audiology Workplace, will deliver a powerful new science of influence that draws from more than five decades of the best social science research. This interactive Tier One session will provide practical tools and a coherent and portable model for changing behaviors, ultimately resulting in better outcomes for your patients. Candace Bertotti is member of the VitalSmarts™ Facilitator Faculty, and is a Master Certified Trainer in Crucial Conversation®, Crucial Confrontations®, and Influencer Training™. She specializes in conflict resolution, negotiation, and interpersonal communications to help individuals, teams, and organizations increase effectiveness and achieve bottom-line results.
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Ms. Bertotti earned a Master of Public Administration at Harvard University, BA at Indiana University, Project Management Master’s Certificate at The George Washington University, and her Education Policy Certificate at The University of Virginia. In addition to her educational credentials, she is a certified Project Management Professional (PMP), a member of the Project Management Institute (PMI), a mediator for the District of Columbia Superior Court, and a member of the Metro DC Chapter of the American Society of Training and Development. A skilled and valued presenter, Bertotti addresses a wide variety of audiences, ranging from large employee trainings to executive retreats. Her past clients have included Honda Manufacturing, Bristol Myers Squibb, Eli Lilly, NASA’s Marshall Space Flight Center, U.S. Fish and Wildlife Service, Johnson & Johnson, AARP, and the Chicago Board of Trade. She is a seasoned international trainer, having presented to groups from the Middle East, Asia, Europe, and Central America. As a trainer she addresses topics of workplace communication, productivity, and leadership, and her enthusiastic approach and passion for the subject matter make for presentations that deliver powerful results. This new lecture series is made possible due to generous funding from Phonak Hearing Systems, Inc. The AAA Foundation thanks Phonak for its continuing support. Click here to register for the live or on-demand web seminar.
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The American Academy of Audiology Foundation is pleased to announce that Candace Bertotti, MPA, PMP, will present the inaugural Improving Patient Care through Innovation in Workplace Management Lecture. Bertotti's presentation, Influencer: How to Create Change in Your Audiology Workplace, will be offered in two parts at 